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Patient SMS reminders

Reminders that send themselves. Patients who actually show up.

The moment an appointment lands in your MediDesk calendar, booked by reception or by the AI Receptionist, the patient gets a confirmation SMS. Reminders follow on a schedule your practice controls. Nobody presses send.

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SMS credits included on every plan - Top-ups available in-app

  • Confirmation sent automatically the moment a booking is created.
  • Reminder timings configurable per practice.
  • Delivery status visible to staff, failed sends surface before the appointment.
  • Message templates are editable - use your own wording.

How it works

From phone call to reminder, without touching the SMS.

SMS reminders are not a separate tool your staff operate. They are the automatic result of a booking existing in the calendar, however that booking was made.

A booking is made, by phone or at the desk

A patient calls and the AI Receptionist books the slot by voice. Or reception creates the booking manually. Every channel ends in the same place: the calendar.

Learn about the AI Receptionist →
Any channel

It appears in the calendar

The slot is reserved and connected to the patient's profile, their number, appointment history and notes. The reminder schedule attaches to the booking automatically.

Live

Confirmation SMS sends immediately

The patient gets a confirmation the moment the booking exists. If the appointment is rescheduled, by staff or by the AI Receptionist, an updated SMS follows. No separate step, no copy-paste.

Auto

Reminders fire on your schedule

Your practice decides when reminders go out, for example the day before and again on the morning of the appointment. Set it once and every booking follows the same rhythm.

Configurable

Delivery is tracked, failures surface early

Every send is logged against the appointment. A failed message shows in the dashboard immediately, so reception can phone the patient before the slot is lost, not discover the gap after a no-show.

Tracked

Your words, not ours

Edit the confirmation, reminder and payment request message templates to match your practice's tone. Change the wording once - every message that follows uses your version.

Editable

Simple by design

Patients don't reply to the SMS, they just call.

MediDesk reminders are one-way notifications. There is no "reply YES to confirm" step for patients to get wrong, and no inbox of text replies for your staff to monitor.

If a patient needs to change a booking, they do what they already do naturally: phone the practice. The AI Receptionist answers, even after hours, finds the booking, reschedules it, and the updated appointment triggers a fresh confirmation SMS. The loop closes itself.

  • No reply keywords for patients to mistype
  • No staff inbox of SMS responses to manage
  • Reschedules by phone update the calendar and re-send the SMS
  • Messages are sent from a standard SMS number via MediDesk
The reminder loop From call to confirmation, nobody presses send
1 - Patient calls the practiceAI Receptionist answers
2 - Booking created or movedCalendar updates
3 - Confirmation SMSSends automatically
4 - Before the visitReminders on your schedule
Needs to change it?Patient calls again, loop repeats

Credits & cost

Every plan includes monthly SMS credits.

Credits cover booking confirmations, appointment reminders, payment requests and patient messages. Each SMS segment uses one credit, and a segment is up to 159 characters, so longer messages use more than one credit. Monthly included credits are used first; top-up bundles are consumed only after they run out.

If credits run out, messages show as unsent and can be retried once credits are restored, nothing disappears silently.

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MediDesk Lite150 SMS credits / practitioner / mo
MediDesk Pro300 SMS credits / practitioner / mo
MediDesk Max600 SMS credits / practitioner / mo
Need more? Top-up bundles available in-app (pricing to be announced). Top-up credits expire 30 days after purchase.

Questions

SMS reminder FAQ.

Can patients reply to the reminder?
No, reminders are one-way notifications. If a patient needs to confirm a detail, cancel or reschedule, they phone the practice. The AI Receptionist can handle that call directly, update the calendar, and an updated confirmation SMS goes out automatically.
Can we control when reminders are sent?
Yes. Reminder timings are configurable per practice, for example a reminder the day before plus one on the morning of the appointment. Once set, every booking follows your schedule automatically.
What happens if an SMS fails to deliver?
Failed sends surface in the dashboard immediately, linked to the appointment they belong to. Staff can see exactly which patient did not get a reminder and phone them before the appointment, instead of finding out via a no-show.
What number do the messages come from?
Messages are delivered from a standard SMS number via MediDesk | not from your practice's phone line. The message text tells the patient which practice the appointment is with.
Do unused SMS credits roll over?
Monthly included credits reset each billing cycle and do not carry over. Top-up credits purchased in-app expire 30 days after purchase and are only consumed after your monthly credits run out.
Is the AI Receptionist required for SMS reminders?
No. SMS confirmations and reminders are part of every core MediDesk plan and work for any booking in the calendar, however it was created. The AI Receptionist is an optional add-on that answers the phone, bookings it makes get the same automatic SMS flow.

Ready when you are

Fewer no-shows. No one pressing send.

Choose a plan and your calendar starts confirming and reminding patients from day one, with SMS credits included.

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No setup fee - Cancel monthly - SMS credits included on every plan