How MediDesk works
MediDesk gives reception, billing, admin and practitioners one shared operating layer for appointments, reminders, AI call handling, authorisations, manual arrivals, payment follow-ups and daily control.
See how the workflow fits your practice before choosing a plan.
Two jobs that run themselves
Thu 18 Jun, 10:00 physio follow-up. SMS confirmation sent.
Auto-confirmedAppointments & reminders
No separate step. No copy-paste. The calendar and SMS system are the same thing.
How SMS reminders workAI checks the diary, books the slot, sends the confirmation.
AI handledAI Receptionist
Patients book, reschedule or cancel by phone. Your team only picks up when a call genuinely needs a person.
See AI ReceptionistThe connected workflow
Every patient interaction moves through a connected chain. The calendar, SMS, AI Receptionist and team view all talk to each other, so your staff only need to intervene when something actually needs human attention.
A patient is booked by reception or by the AI Receptionist. The slot is reserved, the patient profile is connected and the confirmation SMS fires automatically. No separate step needed.
24-hour and same-day SMS reminders send automatically. Delivery status is visible in the dashboard, failed messages surface immediately so staff can follow up before the appointment, not after a no-show.
How SMS reminders work →Patients who call to reschedule, cancel or ask routine questions get handled immediately, even after hours. The AI Receptionist updates the calendar in real time. Reception only picks up when a call genuinely needs them.
Learn about the AI Receptionist →Reception marks patients as arrived when they reach the practice. The arrivals queue updates in real time, so the team can see who is waiting, who stepped away and who needs to be called back when the practitioner is ready.
Outstanding balances, missing authorisation documents, failed reminders and overdue tasks stay visible in the dashboard until resolved. Nothing goes quiet in someone's notebook, it stays open and assigned until it's done.
Calendar & reminders
The moment a booking is created, a confirmation SMS goes out. 24 hours before and again on the day, a reminder fires. Your team sees which messages landed and which failed, all in the same view as the appointment.
Need to fit a patient in? The gap finder searches across practitioners, filters by appointment type and duration, and suggests the next available slots - no manual calendar scrolling.
AI Receptionist add-on
The AI Receptionist answers inbound calls, books and reschedules appointments directly in the MediDesk calendar, handles FAQs and hands off to your team when a call needs a human. It works during the day and after hours.
Every call the AI handles is one fewer interruption for your receptionist. During busy mornings, that adds up quickly.
Shared team view
The dashboard gives every staff member, based on their role, a live view of what is booked, who has arrived, who is waiting on a document, who has an outstanding balance and what needs a follow-up today.
No morning briefing needed to communicate what's open. No verbal handoffs. No post-it notes. The system holds the state, staff just act on it.
Reception marks patients as arrived, stepped away or waiting for a call-back. The queue updates live so the whole team sees who is in the waiting room without asking reception. Available from MediDesk Pro.
All modules
Beyond the connected workflow, MediDesk includes the admin depth practices need for billing, authorisations, documents, compliance and analytics.
Track patient-liable amounts, payment requests, collection stages and admin risks around billing, all linked to the patient profile.
Surfaces billing risk flags automatically: aged debt by stage, missing payment action, accounts that have gone quiet and accounts with a pending patient-liable balance that haven't had a follow-up logged. Available on MediDesk Pro (basic) and MediDesk Max (full).
Track authorisation details where relevant, ICD-10 codes, supporting documents, approval status, expiry dates and follow-up dates per patient.
Full patient history, demographics, medical aid, appointments, authorisations, payments, documents, tasks and notes, in one connected profile.
Turn admin follow-ups into visible tasks, linked to patients, due dates and named staff members, so nothing sits unowned.
Named staff accounts, role-based permissions and patient access logs, so you know who saw what, and your team only accesses what they need.
Trends in collections, authorisations, no-show rates, debt ageing and operational activity, visible without running a report manually.
Ready when you are
Join today or choose a plan when you are ready. MediDesk brings your calendar, reminders, accounts, authorisations and team follow-ups into one connected operating layer. Guided setup included - your team is operational in minutes, not days.