Appointment bookings
Patient requests an appointment by voice. AI checks availability against your calendar rules, books the slot, and sends an SMS confirmation.
AI Receptionist, add-on
AI call handling for appointment bookings, rescheduling and cancellations.
The MediDesk AI Receptionist answers incoming patient calls, handles routine booking requests, and routes complex calls to your reception team. It is a support layer, not a replacement for the people who run your practice.
Available as a paid add-on on any MediDesk plan - Configured with our team before going live
- Handles bookings, rescheduling and cancellations by voice.
- Human handoff built in, patient can always reach a person.
- Configured for your practice hours, rules and booking gaps.
Handles routine booking calls
Human handoff always available
Respects your practice hours & rules
SMS confirmations sent automatically
Configured with our team before going live
How a call flows
From ring to booked appointment, without reception lifting the phone.
1
Patient calls your practice number
2
AI Receptionist answers and identifies the patient
3
Checks calendar availability and books the slot
4
Confirmation SMS sent to patient automatically
End to end
The patient gets booked. Reception never had to pick up.
The whole flow happens in one call. The booking appears in the MediDesk calendar immediately. If the patient needs a human at any point, they press a digit and get transferred to reception.
Every call the AI handles is one fewer interruption for your receptionist. During busy mornings, that adds up quickly.
What the AI Receptionist handles
Routine call work, handled automatically.
When a patient calls, they can choose to speak with the AI Receptionist or press a digit to reach a human. The AI handles routine requests, then routes to your team when needed.
Rescheduling
Patient calls to change their appointment. AI identifies the existing booking, finds an available alternative, and confirms the change.
Cancellations
Patient cancels an existing appointment by voice. The AI logs the cancellation and can send a confirmation SMS to close the loop.
Practice FAQs
When enabled, the AI can answer standard questions about practice hours, location, parking, documents required, and other configurable topics.
Human handoff
Patient can press a configured digit at any time to reach your human receptionist directly. The AI never traps a patient in a loop.
After-hours routing
Outside your configured practice hours, calls are routed according to your rules, to voicemail, human number, or an after-hours message.
Designed to support, not replace
Reception stays in control.
The AI Receptionist handles the repetitive, time-consuming inbound call work, not clinical judgement, complex patient situations, or anything requiring a person's knowledge of your specific practice.
Your reception team can review every AI-handled booking in the calendar. Nothing happens in the practice workflow without it being visible to your staff.
- Does not replace your receptionist
- Does not provide medical advice
- Does not handle clinical triage
- Does not take over if minutes are too low
- All bookings visible in calendar immediately
- Practice can disable booking/rescheduling/cancellation toggles independently
- Call recording requires explicit consent message
Add-on pricing
AI Receptionist requires a MediDesk plan.
The AI Receptionist is an add-on, it is activated on top of an existing MediDesk Lite, MediDesk Pro or MediDesk Max subscription. Core MediDesk plans start from R799 pm. AI Receptionist pricing is based on voice minutes used per month, plus a monthly access fee.
Full voice plan pricing, including the complete minute table and how billing works, is on the pricing page alongside core plan costs.
How activation works
Configured by MediDesk before go-live.
The AI Receptionist is not a self-service toggle. Activation involves configuring your phone routing, booking rules, practice hours, handoff number and voice agent. MediDesk handles this with you before the system goes live.
01
Subscribe to a plan
02
Review call flow
03
Configure routing
04
Set hours & rules
05
Test calls
06
Go live
Questions
AI Receptionist FAQ.
Will the AI Receptionist replace my receptionist?
No. The AI Receptionist handles repetitive inbound booking calls, the routine work that takes up time while patients are standing at reception. Your team stays in control of the calendar and can see every AI-handled booking immediately. Patients can always press a digit to reach a human.
What happens if the AI makes a mistake?
All bookings created by the AI Receptionist appear in your MediDesk calendar immediately and are visible to your team. Reception can review, edit or cancel any AI-created booking. Call activity is logged so you can see what was handled and how.
What if a patient needs to speak to a person?
The patient presses a configured digit at any time during the call and is transferred to your human receptionist's number. The AI never holds a patient in a loop. When your practice is closed or minutes are low, calls route to your human handoff number automatically.
Does the AI Receptionist work after hours?
Yes. You configure weekly opening hours and closure dates. After hours, the AI can still accept booking requests that fall within your available calendar slots for future dates. Calls outside supported hours follow your configured routing rules.
How is the AI Receptionist activated?
Subscribe to a MediDesk plan first, then add the AI Receptionist from inside the app. From there, our team configures your phone routing, voice agent, booking rules and practice hours, and runs test calls with you before going live. The whole activation happens inside your MediDesk account, not via this website.
Is the AI Receptionist included in my MediDesk plan?
No. AI Receptionist is a paid add-on, with preset monthly voice plans. Pricing to be announced. The cost is added to your core MediDesk subscription. A minimum of 100 voice minutes per month applies.
What does patient data privacy look like with AI calls?
Call recording requires a consent message to be configured before any recording occurs. Patient identity is verified by name and date of birth. Call data is handled through MediDesk's secure infrastructure. Practices remain responsible for their own patient privacy obligations.
Subscribe first, add it later
The AI Receptionist runs on top of a MediDesk plan.
Get on a MediDesk plan first. When you are ready, add the AI Receptionist from inside the app, our team handles call-flow setup, voice agent configuration and testing with you before anything goes live.