MediDesk gives appointment-led private practices one operational layer for reception, reminders, balances, follow-ups and admin tasks. Built for dental, physio, chiro, psychology, optometry, GP, specialist and multi-practitioner teams.
Plans from R799 pm. No setup fee. Cancel monthly.
MediDesk gives the practice team one shared place to see what changed, what is late, who owns the next step and what has already been communicated to the patient.
Many practices already have billing, diary or clinical systems. The leaks usually happen around those systems: failed reminders, unowned follow-ups, authorisation chasing, unpaid balances, reception handoffs and work that only one person knows about.
MediDesk is positioned as the admin operating layer around the practice day, not a promise that you must replace every tool you already use.
Bookings, billing or clinical records continue where they already work.
No-show risk, failed SMSs, authorisation follow-ups, balances and staff handoffs become visible.
Reception, billing and practice managers get a shared daily view of what needs action.
AI-assisted reception, automated SMS reminders, failed reminder detection, authorisation tracking and payment follow-up visibility all feed the same daily dashboard.
Checks the diary, books the slot and sends the confirmation.
AI Receptionist
Patients can book, reschedule or cancel by phone. Reception stays available for the conversations that need a person.
See AI ReceptionistHi Maria, your appointment is confirmed for Thu 18 Jun at 10:00.
Confirmation and reminders logged in MediDeskSMS reminders
Every booking can trigger the right patient message, with delivery status visible before a no-show becomes a problem.
See SMS remindersEvery patient appointment triggers a chain of admin, reminders, documents, payment follow-ups, authorisations where relevant and staff handoffs. When those moving parts live in someone's head or a group chat, things get missed. MediDesk makes the invisible work visible.
Cancellations, reschedules, room changes and reminder failures happen constantly and without a shared view, staff spend the morning catching up instead of running the day.
When the receptionist is the only one who knows what is happening, the practice has a single point of failure, not a system.
Referral letters, supporting files and patient uploads are somewhere, in an email, on a desktop, in a drawer. Not connected to the patient who needs them.
Where relevant, ICD-10 codes, supporting documents, response deadlines and missing information need active tracking, not a row in a spreadsheet that nobody checks until it is too late.
Patient-liable balances, co-payments and overdue accounts need structured follow-up, not a note in someone's inbox that gets buried by lunchtime.
MediDesk ties patient access, record changes and follow-ups to named users, so accountability never depends on a shared account.
Every patient interaction triggers admin. MediDesk connects each step, record, appointment, reminder, arrival, authorisation, payment, documents, audit, so nothing falls between the cracks and every handoff is tracked.
See today's bookings, arrivals, pending authorisations, outstanding balances, failed messages, overdue tasks, no-shows and SMS balance from one command view.
Explore the practice dashboard
Keep patient details, appointment history, documents, messages, billing notes, authorisations, tasks and access logs connected to one profile.
Explore patient profiles & billing
Create appointments, assign practitioners, manage calendar views, reschedule bookings and send SMS confirmations, reminders and updates. Gap finder searches open slots across practitioners instantly.
How SMS reminders work
Reception marks patients as arrived, waiting, in consultation or completed, so the front desk can see the queue and call anyone who stepped away.
Explore the arrivals queue
Track medical aid authorisations where relevant, ICD-10 codes, supporting documents, outstanding balances, payment requests and collection-stage follow-ups.
Explore authorisation tracking
Assign admin follow-ups to named staff with due dates, priority levels and patient links. Overdue tasks surface on the dashboard so nothing sits unowned.
Explore task managementFront desk staff can see what must happen before the patient walks in and what still needs human attention.
Billing work is linked to the patient timeline instead of sitting in a separate notebook or inbox.
The practitioner can understand the operational state around the patient without asking three people for updates.
Trust and security
Built for South African private practices handling sensitive patient and practice data. MediDesk is admin-focused, uses named access, and publishes the policy documents practices need before trusting a new operational system.
MediDesk plans start from R799 pm. For many private practices, one no-show, one patient-liable balance left too long, or one missed authorisation follow-up can create more pressure than the monthly software cost.
That is not a guaranteed ROI claim. It is a practical way to evaluate whether better operational visibility is worth paying for in your practice.
These are the questions practices usually ask before committing. Honest answers only — MediDesk is not the right fit for every situation.
Priced by practitioners, not receptionists. Admin staff accounts always included free. Plans start from R799 pm.
5 named staff accounts per practitioner - reception, billing and admin users always included
Bookings, reminders, authorisations, billing follow-ups, documents and team tasks, connected from one calm control system.
No setup fee. Cancel monthly. Reception, billing and admin accounts included.