Pricing built around practice workload

Clear monthly pricing for a calmer practice day.

Q: Is there a free trial?

No. MediDesk is a direct subscription. Choose a plan and start. If you have questions about whether MediDesk fits your practice before subscribing, you can get in touch.

Q: How do I get started?

Choose a plan and subscribe directly from the app. There is no free trial and no sales call required for core MediDesk plans.

Q: How does SMS pricing work?

Each plan includes monthly SMS credits per practitioner: 150 (MediDesk Lite), 300 (MediDesk Pro), or 600 (MediDesk Max). Top-up bundles can be purchased in-app.

Choose the level of operational control your practice needs. Reception, billing, admin and practice-management users are included with named accounts, so your team can work from one shared system.

Start Free Trial Compare plans

Plans start from R799 pm. First practitioner included. No setup fee for core plans. Cancel monthly.

Priced per practitioner because practitioners drive bookings, billing activity and SMS usage.
Reception, billing, admin and practice manager accounts are included as named users.
SMS credits are included monthly. Additional top-up bundles can be purchased in-app when you need more.
Simple guided setup — no IT required.

Plan snapshot

MediDesk Lite Solo practice essentials

R799 pm

MediDesk Pro Most private practices

R1,199 pm

MediDesk Max Busy teams with deeper admin

R1,999 pm

Staff accounts5 included

SMS credits150 to 600

Extra practitionerClear add-on

Monthly subscription, cancel monthly. AI Receptionist is optional and added only when your practice is ready.

What one missed follow-up can cost.

A missed appointment, an unpaid patient-liable balance, a forgotten authorisation follow-up or a missing document can cost more than the software meant to prevent the admin gap.

Even a few avoided no-shows, recovered balances, or saved admin hours can justify the monthly cost. This is practical value framing, not a guaranteed return.

Example balance dueR1,240

No-show risk flaggedBefore consult

Authorisation pendingVisible to team

MediDesk is priced to make sense for the admin problems private practices already carry.

Pick the operating layer your practice needs today.

All plans include the first practitioner, named staff accounts and patient communication workflows. Move up when your admin complexity needs more visibility.

MediDesk Lite

For solo practices needing patient billing, appointments, reminders and documents.

R799 pm

First practitioner included. Additional practitioner pricing (To Be Announced). 150 SMS credits included. Top-ups available in-app.

Start Free Trial

Includes
5 named staff accounts
150 patient notification SMS credits / mo
Patient billing
Appointments & calendar
Basic SMS reminders
Basic documents & tasks
Patient export & support tickets

Recommended for most practices

MediDesk Pro

For most private healthcare practices needing stronger control over admin, reminders and payment follow-ups.

R1,199 pm

First practitioner included. Additional practitioner pricing (To Be Announced). 300 SMS credits included. Top-ups available in-app.

Start Free Trial

Everything in MediDesk Lite, plus
300 patient notification SMS credits / mo
Payment follow-ups & payment pages
Manual patient arrivals queue
Authorisation tracking (basic)
Billing intelligence (basic)
Basic analytics
Advanced POPIA workflows

Best for busy practices

MediDesk Max

For busy practices needing an arrivals queue, authorisations, billing follow-ups and analytics.

R1,999 pm

First practitioner included. Additional practitioner pricing (To Be Announced). 600 SMS credits included. Top-ups available in-app.

Start Free Trial

Everything in MediDesk Pro, plus
600 patient notification SMS credits / mo
Advanced command dashboard
Manual arrivals queue with call-back status
Medical aid authorisations, where relevant, & ICD-10 lookup
Billing intelligence & advanced tasks
Audit logs & analytics

All plans are monthly subscriptions, billed in South African Rand. Cancel monthly. Reception, billing and admin users are included as named staff accounts. Final setup depends on your profession, appointment types and practice workflow.

SMS credits

Included SMS credits and top-ups when you need more.

Every plan includes monthly SMS credits per practitioner for appointment reminders, booking confirmations, payment requests and patient messages. Monthly credits are used first. Top-up credits are consumed after monthly credits run out and expire 30 days after purchase.

Included per plan / mo

MediDesk Lite150 SMS credits / practitioner
MediDesk Pro300 SMS credits / practitioner
MediDesk Max600 SMS credits / practitioner

Credits reset each billing cycle. Unused monthly credits do not carry over.

SMS top-up bundles

100 credits — (To Be Announced)
200 credits — (To Be Announced)
500 credits — (To Be Announced)
1,000 credits — (To Be Announced)
2,000 credits — (To Be Announced)

Top-up credits expire 30 days after purchase. Added after payment confirmation.

How credits work

Each SMS segment uses one credit. A segment is up to 159 characters, so longer messages use more than one credit.
Monthly included credits are used first.
Paid top-up credits are used after monthly credits run out.
If credits run out, messages show as unsent and can be retried once credits are restored.
Top-ups purchased in-app using the payment provider.

Feature comparison.

Swipe to compare plans

Feature	MediDesk Lite	MediDesk Pro	MediDesk Max
Monthly price	R799 pm	R1,199 pm	R1,999 pm
Additional practitioner	(To Be Announced)	(To Be Announced)	(To Be Announced)
Named staff accounts	5 included	5 included	5 included
Patient notification SMS credits	150 / mo per practitioner	300 / mo per practitioner	600 / mo per practitioner
Support	Standard	Standard	Priority
Patient billing	Included	Included	Included
Appointments / calendar	Included	Included	Included
Booking reminders & patient notifications	Included	Included	Included
Arrivals queue	Not included	Basic	Full
Authorisations tracking	Not included	Limited	Included
ICD-10 lookup	Not included	Not included	Included
Payment follow-ups	Not included	Included	Included
Billing intelligence	Not included	Basic	Included
Tasks	Basic	Included	Included
Analytics / reports	Not included	Basic	Included
Audit / access logs	Basic	Included	Included

Add-on

AI Receptionist, available on any plan.

The AI Receptionist is an add-on that sits on top of your core MediDesk subscription. You need an active MediDesk Lite, MediDesk Pro or MediDesk Max plan first. Pricing is based on voice minutes per month, plus a monthly access fee. Pricing (To Be Announced).

Requires a MediDesk plan. The AI Receptionist cannot be purchased standalone. It is activated on an existing subscription and billed alongside your core plan. Once you are subscribed, our team handles configuration and testing with you from inside the app before going live.

100 minutes

Light usage, occasional after-hours calls or low inbound volume.

(To Be Announced)

Pricing (To Be Announced) - added to your plan cost

Start Free Trial

Most common

500 minutes

Standard usage, most private practices with steady daily inbound calls.

(To Be Announced)

Pricing (To Be Announced) - added to your plan cost

Start Free Trial

1,000 minutes

Higher volume, busy practices with significant daily inbound call traffic.

(To Be Announced)

Pricing (To Be Announced) - added to your plan cost

Start Free Trial

All voice minute plans

100 min/mo
(To Be Announced)

200 min/mo
(To Be Announced)

500 min/mo
(To Be Announced)

1,000 min/mo
(To Be Announced)

2,000 min/mo
(To Be Announced)

Custom
(To Be Announced)

Minimum 100 minutes/month. Billed alongside your core plan. If activated mid-cycle, a pro-rated amount applies. Contact billing@desklabs.co.za to activate or cancel.

Pricing FAQ.

Is there a free trial?

No. MediDesk is a direct subscription, choose a plan and start. There is no free trial period. If you have questions about whether MediDesk fits your practice before subscribing, you can get in touch.

How do I get started?

Choose a plan on this page and subscribe directly from the app. There is no free trial and no sales call required for core MediDesk plans. If you would like to add the AI Receptionist later, you can switch it on from inside the app once you are subscribed, our team handles call-flow configuration and testing with you before it goes live.

How does the subscription work?

MediDesk is billed monthly in South African Rand via PayFast recurring subscription. Plan changes take effect at the start of the next billing cycle. Cancellation can be done at any time from within the app and takes effect at the end of the current billing period. After that, 72 hours of read-only access is provided before full deactivation. Current-period refunds are not issued per the Terms of Service.

Why is MediDesk priced by practitioner?

Because practitioners drive patient volume, appointment volume, billing activity, SMS usage and overall practice workload. Reception and admin users are included at no extra cost so every staff member can have a proper named account.

Do receptionists cost extra?

No. Receptionists, billing staff, admin staff and practice managers are included at no extra cost. Each plan includes 5 named staff accounts per practitioner, so every staff member can use their own login and actions remain accountable in audit trails.

How does SMS pricing work?

Each plan includes monthly SMS credits per practitioner, 150 (MediDesk Lite), 300 (MediDesk Pro), or 600 (MediDesk Max). Credits cover booking reminders, confirmations, payment requests and patient messages. If you need more, top-up bundles can be purchased in-app. Top-up credits expire 30 days after purchase.

Is there a setup fee?

There is no standard setup fee for core plans. AI Receptionist activation involves a configuration process handled by MediDesk | contact us to discuss what that looks like for your practice.

Can we change plans later?

Yes. Only the practice owner can change plans. A plan change is scheduled for the next billing cycle, existing features stay active until the current period ends, then the new plan takes effect.

What types of practices can use MediDesk?

MediDesk is built for South African private healthcare practices, medical, dental, physiotherapy, psychology, allied health and specialist practices. MediDesk Max is better suited to practices that need authorisation tracking, a manual arrivals queue, billing intelligence and full reporting.

Is setup complicated?

No. When you subscribe, MediDesk walks you through a guided setup: practice details, team members, appointment types, working hours and SMS preferences. The core setup takes minutes. How quickly your team is fully operational depends on your practice size and configuration. If you add the AI Receptionist later, our team handles that configuration with you separately.

Is MediDesk POPIA-conscious?

MediDesk includes POPIA-conscious workflows: named staff accounts, role-based permissions, patient access logs, patient data export and patient erasure workflows. Practices remain responsible for their own legal and compliance obligations. See our page for more detail.

Want to map the plan to your practice first?

Bring your no-show, billing, authorisation and reception workflow questions. We will help you compare plan fit without inventing a guaranteed return.

Start Free Trial View pricing